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Electronic Cigarette Company Offers Quality Customer Service
Customer service is a big issue in all industries and in the electronic cigarette industry, a company is making some waves.
GAINESVILLE, FL, April 13, 2010 /Gadgets PR News/ -- One electronic cigarette company is raising the bar for all others by offering one of the best customer service departments in the industry, enabling them to take care of their customers' every need.
"Our company just wouldn't be what it is today without the quality of customer service that we have," says Tiffany Ellis of E Cigarettes National. "We're not one of these fly by night companies that you can't get in touch with where there's either no contact information at all or the phone number listed isn't ever answered. There are multiple people answering customer service tickets during business hours to make sure no customer falls through the cracks."
Ticket systems are often used by companies who wish to closely monitor their customer service departments to maintain a quality of service often superior to those that only offer phone support. E Cigarettes National offers both an online ticket system for support issues and a phone-based system.
"We try to make sure that response time to tickets in our system is kept relatively low because we want customers to get the quickest response possible," says Tiffany. "I've heard this said many times: it costs 5 to 6 times more to get a new customer than it does to keep a current one. Our e-cigarette starter kits are already a cut above the rest, so our customer service should be too."
Some of the biggest companies in the world have based their entire success on making sure the customer service is far beyond that of their competitors in tight and competitive markets.
Provided by E Cigarettes National. Visit their site at http://www.ecigarettesnational.com
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Press Release Contact Information:
Tiffany Ellis
TJT Media
Press Manager
3885 NW 24th Blvd
Gainesville, FL
USA 32605
Voice: 510-230-3947
Fax: 510-230-3947
Website: Visit Our Website |
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